The Flower Den

Prepared for The Flower Den
10 High Street, Caerleon, Newport NP19 1AG
Email: theflowerdencompany@gmail.com

Privacy Policy

·       At The Flower Den we respect your privacy and process personal information in accordance with the UK GDPR and Data Protection Act 2018.

·       We may collect names, email addresses, telephone numbers, billing and delivery addresses, recipient information, wedding and funeral consultation details, order history, correspondence, website enquiries and analytics data where consent has been provided.

·       We use your information to respond to enquiries, provide quotations, fulfil orders, deliver flowers, manage wedding bookings, administer accounts, comply with legal obligations and improve our services.

·       We rely on contract, legitimate interests, legal obligations and consent (for marketing where applicable) as our lawful bases for processing.

·       We retain information only for as long as reasonably necessary, including accounting records required by HMRC.

·       We never sell personal data. We may share information with payment providers, delivery partners, website providers, professional advisers and public authorities where legally required.

·       You have rights to access, rectify, erase, restrict, object and request portability where applicable. Complaints may be made to the Information Commissioner's Office: https://ico.org.uk.

Cookie Policy

·       Our website uses essential cookies to operate correctly and may use analytics cookies and embedded third-party content. Non-essential cookies will only be activated after consent.

·       Visitors can change cookie preferences at any time through the cookie banner or browser settings.

Website Terms & Conditions

·       All website content, photographs, branding and text remain the intellectual property of The Flower Den unless otherwise stated.

·       Product photographs illustrate our natural style. As flowers are seasonal and natural products, exact varieties, colours, sizes and stages of bloom may vary.

·       We reserve the right to substitute flowers or foliage with products of equal or greater value where availability or quality requires.

·       Prices may change without notice, although confirmed quotations remain valid for the stated validity period.

·       Unauthorised reproduction of our images or content is prohibited.

Delivery Policy

·       Delivery is available within our advertised delivery area.

·       Delivery times are estimates and may be affected by traffic, weather and unforeseen events.

·       If nobody is available we may leave flowers in a safe place, with a neighbour or return them for re-delivery where appropriate. Additional charges may apply.

·       Please ensure delivery information is accurate. We cannot accept responsibility for delays arising from incorrect addresses.

Refund & Cancellation Policy

·       Fresh flowers are perishable. Any quality concerns should be reported as soon as reasonably possible with photographs where appropriate.

·       Each complaint is assessed individually. Refunds, replacements or partial refunds may be offered depending on the circumstances and the Consumer Rights Act 2015.

·       We cannot normally refund flowers that have deteriorated because of incorrect care, excessive heat, frost, lack of water or circumstances beyond our control.

·       Custom or bespoke orders may not be cancelled once flowers have been ordered from suppliers.

Wedding Terms & Conditions

·       A booking is secured only after receipt of the non-refundable booking fee.

·       Quotes remain valid for the period stated. Prices may require revision if significantly delayed beyond that period.

·       Final consultations usually take place approximately one month before the wedding.

·       Final balances must be paid by the date shown on the invoice. Late payment may affect our ability to fulfil the booking.

·       Seasonal availability may require substitutions. Any replacements will match the agreed style, colour palette and value wherever possible.

·       Fresh flowers are unique and natural. Minor variation from inspiration photographs should be expected.

·       Hire items remain the property of The Flower Den and must be returned in good condition. Charges may apply for loss or damage.

·       If a wedding is postponed we will endeavour to transfer the booking where possible, subject to availability.

·       If circumstances outside our control occur, including severe weather, transport disruption or supplier shortages, we will use all reasonable efforts to complete the order using suitable alternatives.

·       The Flower Den may photograph completed work for portfolio, website and social media purposes unless the couple requests otherwise in writing.

Contact

·       The Flower Den
10 High Street
Caerleon
Newport NP19 1AG
Email: theflowerdencompany@gmail.com